Return policy
Return Policy
At mumustorex.com, to keep customer satisfaction at the highest level, we offer you the right to return purchased products within 30 days. Here is what you need to know about our return process and conditions:
Return Conditions
You can return your products within 30 days from the date you receive them.
The original condition of the products to be returned must be preserved. The product content must be complete, and all accessories must be included in the box.
The original packaging of the product must be undamaged. Damaged or incomplete packages are not eligible for a return.
Return Process
You can initiate your return request by contacting our customer service. When creating your request, do not forget to provide your order number and the reason for the return.
Once your return request is received, our customer service will evaluate your request and check its compliance with the return conditions.
After your return request is approved, you must send your product to the address we provide, along with its original packaging and all contents.
A full refund will be issued to your original payment method within 3-5 business days after your return arrives at our warehouse.
Things to Consider
Return shipping costs are covered by our company, but in certain cases, they may be covered by the customer. You can contact our customer service for details.
If the products requested to be returned are incomplete or damaged, the return request may be rejected.
The products must be in their original and unused condition.